Support Process

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Support Process

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1. Contacting Support

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1. Contacting Support

Support Process
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Support Process

Table of Contents

1. Contacting Support

1.1. Support Request Procedure
1.2. Creating a Support Account
1.3. Generating Diagnostic Information
1.4. Open a Support Ticket
1.5. Open a Support Ticket via Email
1.6. Getting Updates for all Company Support Tickets
1.7. Support Severity Level Definitions

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		1. Contacting Support