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Support Process
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1. Contacting Support
2. Support Tools
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1. Contacting Support
2. Support Tools
Support Process
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Support Process
Table of Contents
1. Contacting Support
1.1. Support Request Procedure
1.2. Creating a Support Account
1.3. Open a Support Ticket
1.4. Open a Support Ticket via Email
1.5. Getting Updates for all Company Support Tickets
1.6. Support Severity Level Definitions
2. Support Tools
2.1. Generating Diagnostic Information
2.2. Generating Advanced Diagnostic Information
2.3. Using
tungsten_upgrade_manager