Getting Support

The below resources include: what information to provide, how to submit a ticket, and the response times to expect.

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Please note that support is available only for customers with a current, active support contract.

Getting Training

Please visit our extensive library of training videos to learn at your own pace from our team of experts:

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Important Announcements and Known Issues

Before performing any installation or upgrades of either Tungsten or 3rd Party tools, such as MySQL or Java, please carefully review our Known Issues pages for announcements that should be taken into consideration

Known Issues

Release Dates and EOL Status

Please click here for information about our Release Dates and EOL Status...

Current Active Releases

All Release Notes updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Clustering 8.0 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Replicator 8.0 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Operator 8.0 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Clustering 7.2 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Replicator 7.2 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Dashboard 8.0 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten MI (TMI) updated on Jan 30, 2026	Download:	HTML		PDF
End Of Life (EOL) Status updated on Jan 30, 2026	Download:	HTML		PDF
Support Process updated on Jan 30, 2026	Download:	HTML		PDF

Older Supported Releases

Tungsten Clustering 7.1 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Replicator 7.1 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Clustering 7.0 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Replicator 7.0 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Dashboard 1.0 updated on Jan 30, 2026	Download:	HTML		PDF

Previous Releases

Tungsten Clustering 6.1 updated on Jan 30, 2026	Download:	HTML		PDF
Tungsten Replicator 6.1 updated on Jan 30, 2026	Download:	HTML		PDF