Getting Support

The below resources include: what information to provide, how to submit a ticket, and the response times to expect.

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Please note that support is available only for customers with a current, active support contract.

Getting Training

Please visit our extensive library of training videos to learn at your own pace from our team of experts:

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Release Dates and EOL Status

Please click here for information about our Release Dates and EOL Status...

Current Active Releases

All Release Notes updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Clustering 7.1 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Replicator 7.1 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Dashboard 1.0 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten AMI updated on Oct 10, 2024	Download:	HTML		PDF
End Of Life (EOL) Status updated on Oct 10, 2024	Download:	HTML		PDF
Support Process updated on Oct 10, 2024	Download:	HTML		PDF

Older Supported Releases

Tungsten Clustering 7.0 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Replicator 7.0 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Clustering 6.1 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Replicator 6.1 updated on Oct 10, 2024	Download:	HTML		PDF

Previous Releases

Tungsten Clustering 6.0 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Replicator 6.0 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Clustering 5.4 updated on Oct 10, 2024	Download:	HTML		PDF
Tungsten Replicator 5.4 updated on Oct 10, 2024	Download:	HTML		PDF