Getting Support

The below resources include: what information to provide, how to submit a ticket, and the response times to expect.

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Please note that support is available only for customers with a current, active support contract.

Release Dates and EOL Status

Please click here for information about our Release Dates and EOL Status...

Current Active Releases

Tungsten Clustering 6.1 updated on May 4, 2021	Download:			PDF
Tungsten Replicator 6.1 updated on May 4, 2021	Download:			PDF
Tungsten Dashboard 1.0 updated on May 4, 2021	Download:			PDF
End Of Life (EOL) Status updated on May 4, 2021	Download:
Support Process updated on May 4, 2021	Download:			PDF
All Release Notes updated on May 4, 2021	Download:	HTML		PDF

Older Supported Releases

Tungsten Clustering 5.4 updated on May 4, 2021	Download:			PDF
Tungsten Replicator 5.4 updated on May 4, 2021	Download:			PDF
All Release Notes updated on May 4, 2021	Download:	HTML		PDF

Previous Releases

Tungsten Clustering 6.0 updated on May 4, 2021	Download:			PDF
Tungsten Replicator 6.0 updated on May 4, 2021	Download:			PDF
Tungsten Clustering 5.3 updated on May 4, 2021	Download:			PDF
Tungsten Replicator 5.3 updated on May 4, 2021	Download:			PDF
All Release Notes updated on May 4, 2021	Download:	HTML		PDF