Appendix C. Troubleshooting

Table of Contents

C.1. Contacting Support
C.1.1. Support Request Procedure
C.1.2. Creating a Support Account
C.1.3. Generating Diagnostic Information
C.1.4. Open a Support Ticket
C.1.5. Open a Support Ticket via Email
C.1.6. Getting Updates for all Company Support Tickets
C.1.7. Support Severity Level Definitions
C.2. Error/Cause/Solution
C.2.1. Backup/Restore is not being my host back to normal
C.2.3. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
C.2.4. Triggers not firing correctly on slave
C.2.5. element 'mysql_readonly' not found in path
C.2.6. There were issues configuring the sandbox MySQL server
C.2.7. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
C.2.8. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
C.2.9. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
C.2.10. trepctl status hangs
C.2.11. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
C.2.12. Services requires a reset
C.2.13. Replicator reports an Out of Memory error
C.2.14. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
C.2.15. The master replicator stopped with a JDBC error.
C.2.16. Connector shows errors with " Broken pipe"
C.2.17. Starting replication after performing a restore because of an invalid restart sequence number
C.2.18. MySQL is incorrectly configured
C.2.19. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
C.2.20. Replicator runs out of memory
C.2.21. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
C.2.22. Too many open processes or files
C.2.23. Missing events, or events not extracted correctly
C.2.24. cctrl reports MANAGER(state=STOPPED)
C.2.25. cctrl hangs
C.2.26. Lots of entries added to replicator log
C.2.27. Unable to update the configuration of an installed directory
C.2.28. Replicator fails to connect after updating password
C.2.29. Backup agent name not found: xtrabackup-full
C.2.30. Replication latency very high
C.2.31. Error: could not settle on encryption_client algorithm
C.2.32. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
C.3. Known Issues
C.3.1. Triggers
C.4. Troubleshooting Timeouts
C.5. Troubleshooting Backups
C.6. Running Out of Diskspace
C.7. Troubleshooting SSH and tpm
C.8. Troubleshooting Data Differences
C.8.1. Identify Structural Differences
C.8.2. Identify Data Differences
C.9. Comparing Table Data
C.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: