Appendix A. Troubleshooting

Table of Contents

A.1. Contacting Support
A.1.1. Support Request Procedure
A.1.2. Creating a Support Account
A.1.3. Generating Diagnostic Information
A.1.4. Open a Support Ticket
A.1.5. Open a Support Ticket via Email
A.1.6. Getting Updates for all Company Support Tickets
A.1.7. Support Severity Level Definitions
A.1.8. Generating Advanced Diagnostic Information
A.2. Error/Cause/Solution
A.2.1. OptimizeUpdatesFilter cannot filter, because column and key count is different. Make sure that it is defined before filters which remove keys (eg. PrimaryKeyFilter)
A.2.2. Replicator runs out of memory
A.2.3. Unable to update the configuration of an installed directory
A.2.4. 'subscription exists' when setting up CDC on Oracle
A.2.5. Too many open processes or files
A.2.6. There were issues configuring the sandbox MySQL server
A.2.7. MySQLExtractException: unknown data type 0
A.2.8. Services requires a reset
A.2.10. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
A.2.11. The session variable SQL_MODE when set to include ALLOW_INVALID_DATES does not apply statements correctly on the slave.
A.3. Known Issues
A.3.1. Triggers
A.4. Troubleshooting Timeouts
A.5. Troubleshooting Backups
A.6. Running Out of Diskspace
A.7. Troubleshooting SSH and tpm
A.8. Troubleshooting Data Differences
A.8.1. Identify Structural Differences
A.8.2. Identify Data Differences
A.9. Comparing Table Data
A.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: