Appendix C. Troubleshooting

Table of Contents

C.1. Contacting Support
C.1.1. Support Request Procedure
C.1.2. Creating a Support Account
C.1.3. Generating Diagnostic Information
C.1.4. Open a Support Ticket
C.1.5. Open a Support Ticket via Email
C.1.6. Getting Updates for all Company Support Tickets
C.1.7. Support Severity Level Definitions
C.2. Error/Cause/Solution
C.2.1. Backup/Restore is not being my host back to normal
C.2.2. Replicator runs out of memory
C.2.3. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
C.2.4. There were issues configuring the sandbox MySQL server
C.2.5. Replication latency very high
C.2.6. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
C.2.7. Backup agent name not found: xtrabackup-full
C.2.8. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
C.2.9. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
C.2.10. Lots of entries added to replicator log
C.2.11. Triggers not firing correctly on slave
C.2.13. Services requires a reset
C.2.14. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
C.2.15. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
C.2.16. Starting replication after performing a restore because of an invalid restart sequence number
C.2.17. Replicator reports an Out of Memory error
C.2.18. The master replicator stopped with a JDBC error.
C.2.19. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
C.2.20. cctrl hangs
C.2.21. cctrl reports MANAGER(state=STOPPED)
C.2.22. Missing events, or events not extracted correctly
C.2.23. Too many open processes or files
C.2.24. Replicator fails to connect after updating password
C.2.25. Unable to update the configuration of an installed directory
C.2.26. Error: could not settle on encryption_client algorithm
C.2.27. Connector shows errors with " Broken pipe"
C.2.28. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
C.2.29. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
C.2.30. element 'mysql_readonly' not found in path
C.2.31. trepctl status hangs
C.2.32. MySQL is incorrectly configured
C.3. Known Issues
C.3.1. Triggers
C.4. Troubleshooting Timeouts
C.5. Troubleshooting Backups
C.6. Running Out of Diskspace
C.7. Troubleshooting SSH and tpm
C.8. Troubleshooting Data Differences
C.8.1. Identify Structural Differences
C.8.2. Identify Data Differences
C.9. Comparing Table Data
C.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: