Appendix C. Troubleshooting

Table of Contents

C.1. Contacting Support
C.1.1. Support Request Procedure
C.1.2. Creating a Support Account
C.1.3. Generating Diagnostic Information
C.1.4. Open a Support Ticket
C.1.5. Open a Support Ticket via Email
C.1.6. Getting Updates for all Company Support Tickets
C.1.7. Support Severity Level Definitions
C.2. Error/Cause/Solution
C.2.1. Too many open processes or files
C.2.2. Replicator fails to connect after updating password
C.2.3. Starting replication after performing a restore because of an invalid restart sequence number
C.2.4. Replicator reports an Out of Memory error
C.2.5. Replication latency very high
C.2.6. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
C.2.7. ORA-00257: ARCHIVER ERROR. CONNECT INTERNAL ONLY, UNTIL FREED
C.2.8. Connector shows errors with "java.net.SocketException: Broken pipe"
C.2.9. MySQL is incorrectly configured
C.2.10. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
C.2.11. Unable to update the configuration of an installed directory
C.2.12. cctrl hangs
C.2.13. Triggers not firing correctly on slave
C.2.14. element 'mysql_readonly' not found in path
C.2.15. Error: could not settle on encryption_client algorithm
C.2.16. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
C.2.17. Backup agent name not found: xtrabackup-full
C.2.18. There were issues configuring the sandbox MySQL server
C.2.19. Replicator runs out of memory
C.2.20. Backup/Restore is not being my host back to normal
C.2.21. trepctl status hangs
C.2.22. Lots of entries added to replicator log
C.2.23. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
C.2.24. Services requires a reset
C.2.25. Missing events, or events not extracted correctly
C.2.26. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
C.2.27. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
C.2.28. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
C.2.29. The master replicator stopped with a JDBC error.
C.2.30. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
C.2.31. cctrl reports MANAGER(state=STOPPED)
C.2.32. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
C.3. Known Issues
C.3.1. Triggers
C.4. Troubleshooting Timeouts
C.5. Troubleshooting Backups
C.6. Running Out of Diskspace
C.7. Troubleshooting SSH and tpm
C.8. Troubleshooting Data Differences
C.8.1. Identify Structural Differences
C.8.2. Identify Data Differences
C.9. Comparing Table Data
C.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: