Appendix C. Troubleshooting

Table of Contents

C.1. Contacting Support
C.1.1. Support Request Procedure
C.1.2. Creating a Support Account
C.1.3. Generating Diagnostic Information
C.1.4. Open a Support Ticket
C.1.5. Open a Support Ticket via Email
C.1.6. Getting Updates for all Company Support Tickets
C.1.7. Support Severity Level Definitions
C.2. Error/Cause/Solution
C.2.1. trepctl status hangs
C.2.2. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
C.2.3. Replicator reports an Out of Memory error
C.2.4. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
C.2.5. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
C.2.6. Unable to update the configuration of an installed directory
C.2.7. Replicator fails to connect after updating password
C.2.8. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
C.2.9. element 'mysql_readonly' not found in path
C.2.10. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
C.2.11. Services requires a reset
C.2.12. MySQL is incorrectly configured
C.2.13. Missing events, or events not extracted correctly
C.2.14. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
C.2.15. Replicator runs out of memory
C.2.16. Starting replication after performing a restore because of an invalid restart sequence number
C.2.17. Connector shows errors with " Broken pipe"
C.2.18. cctrl hangs
C.2.19. There were issues configuring the sandbox MySQL server
C.2.21. The master replicator stopped with a JDBC error.
C.2.22. Backup agent name not found: xtrabackup-full
C.2.23. Error: could not settle on encryption_client algorithm
C.2.24. cctrl reports MANAGER(state=STOPPED)
C.2.25. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
C.2.26. Replication latency very high
C.2.27. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
C.2.28. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
C.2.29. Lots of entries added to replicator log
C.2.30. Too many open processes or files
C.2.31. Triggers not firing correctly on slave
C.2.32. Backup/Restore is not being my host back to normal
C.3. Known Issues
C.3.1. Triggers
C.4. Troubleshooting Timeouts
C.5. Troubleshooting Backups
C.6. Running Out of Diskspace
C.7. Troubleshooting SSH and tpm
C.8. Troubleshooting Data Differences
C.8.1. Identify Structural Differences
C.8.2. Identify Data Differences
C.9. Comparing Table Data
C.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: