Appendix F. Troubleshooting

Table of Contents

F.1. Contacting Support
F.1.1. Support Request Procedure
F.1.2. Creating a Support Account
F.1.3. Generating Diagnostic Information
F.1.4. Open a Support Ticket
F.1.5. Open a Support Ticket via Email
F.1.6. Getting Updates for all Company Support Tickets
F.1.7. Support Severity Level Definitions
F.2. Error/Cause/Solution
F.2.1. There were issues configuring the sandbox MySQL server
F.2.2. Replication latency very high
F.2.3. MySQL is incorrectly configured
F.2.5. Connector shows errors with " Broken pipe"
F.2.6. Unable to update the configuration of an installed directory
F.2.7. element 'mysql_readonly' not found in path
F.2.8. Missing events, or events not extracted correctly
F.2.9. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
F.2.10. The master replicator stopped with a JDBC error.
F.2.11. cctrl hangs
F.2.12. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
F.2.13. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
F.2.14. Replicator fails to connect after updating password
F.2.15. Lots of entries added to replicator log
F.2.16. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
F.2.17. cctrl reports MANAGER(state=STOPPED)
F.2.18. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
F.2.19. Starting replication after performing a restore because of an invalid restart sequence number
F.2.20. Error: could not settle on encryption_client algorithm
F.2.21. Too many open processes or files
F.2.22. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
F.2.23. Replicator runs out of memory
F.2.24. Backup agent name not found: xtrabackup-full
F.2.25. Backup/Restore is not being my host back to normal
F.2.26. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
F.2.27. trepctl status hangs
F.2.28. Triggers not firing correctly on slave
F.2.29. Services requires a reset
F.2.30. Replicator reports an Out of Memory error
F.2.31. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
F.2.32. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
F.3. Known Issues
F.3.1. Triggers
F.4. Troubleshooting Timeouts
F.5. Troubleshooting Backups
F.6. Running Out of Diskspace
F.7. Troubleshooting SSH and tpm
F.8. Troubleshooting Data Differences
F.8.1. Identify Structural Differences
F.8.2. Identify Data Differences
F.9. Comparing Table Data
F.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: