Appendix F. Troubleshooting

Table of Contents

F.1. Contacting Support
F.1.1. Support Request Procedure
F.1.2. Creating a Support Account
F.1.3. Generating Diagnostic Information
F.1.4. Open a Support Ticket
F.1.5. Open a Support Ticket via Email
F.1.6. Getting Updates for all Company Support Tickets
F.1.7. Support Severity Level Definitions
F.2. Error/Cause/Solution
F.2.1. cctrl hangs
F.2.2. Replication latency very high
F.2.3. Error: could not settle on encryption_client algorithm
F.2.4. Lots of entries added to replicator log
F.2.5. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
F.2.7. The master replicator stopped with a JDBC error.
F.2.8. Starting replication after performing a restore because of an invalid restart sequence number
F.2.9. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
F.2.10. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
F.2.11. Backup/Restore is not being my host back to normal
F.2.12. trepctl status hangs
F.2.13. cctrl reports MANAGER(state=STOPPED)
F.2.14. Too many open processes or files
F.2.15. Backup agent name not found: xtrabackup-full
F.2.16. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
F.2.17. element 'mysql_readonly' not found in path
F.2.18. Replicator fails to connect after updating password
F.2.19. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
F.2.20. Replicator runs out of memory
F.2.21. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
F.2.22. Services requires a reset
F.2.23. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
F.2.24. MySQL is incorrectly configured
F.2.25. Missing events, or events not extracted correctly
F.2.26. Connector shows errors with " Broken pipe"
F.2.27. Replicator reports an Out of Memory error
F.2.28. There were issues configuring the sandbox MySQL server
F.2.29. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
F.2.30. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
F.2.31. Unable to update the configuration of an installed directory
F.2.32. Triggers not firing correctly on slave
F.3. Known Issues
F.3.1. Triggers
F.4. Troubleshooting Timeouts
F.5. Troubleshooting Backups
F.6. Running Out of Diskspace
F.7. Troubleshooting SSH and tpm
F.8. Troubleshooting Data Differences
F.8.1. Identify Structural Differences
F.8.2. Identify Data Differences
F.9. Comparing Table Data
F.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: