Appendix F. Troubleshooting

Table of Contents

F.1. Contacting Support
F.1.1. Support Request Procedure
F.1.2. Creating a Support Account
F.1.3. Generating Diagnostic Information
F.1.4. Open a Support Ticket
F.1.5. Open a Support Ticket via Email
F.1.6. Getting Updates for all Company Support Tickets
F.1.7. Support Severity Level Definitions
F.2. Error/Cause/Solution
F.2.1. MySQL is incorrectly configured
F.2.2. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
F.2.3. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
F.2.4. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
F.2.5. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
F.2.6. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
F.2.7. Lots of entries added to replicator log
F.2.8. Triggers not firing correctly on slave
F.2.9. element 'mysql_readonly' not found in path
F.2.10. Replicator fails to connect after updating password
F.2.11. Starting replication after performing a restore because of an invalid restart sequence number
F.2.12. Missing events, or events not extracted correctly
F.2.13. Error: could not settle on encryption_client algorithm
F.2.14. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
F.2.15. ORA-00257: ARCHIVER ERROR. CONNECT INTERNAL ONLY, UNTIL FREED
F.2.16. Replicator runs out of memory
F.2.17. Unable to update the configuration of an installed directory
F.2.18. Backup/Restore is not being my host back to normal
F.2.19. trepctl status hangs
F.2.20. Replicator reports an Out of Memory error
F.2.21. There were issues configuring the sandbox MySQL server
F.2.22. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
F.2.23. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
F.2.24. Backup agent name not found: xtrabackup-full
F.2.25. cctrl hangs
F.2.26. The master replicator stopped with a JDBC error.
F.2.27. Services requires a reset
F.2.28. Connector shows errors with "java.net.SocketException: Broken pipe"
F.2.29. Too many open processes or files
F.2.30. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
F.2.31. Replication latency very high
F.2.32. cctrl reports MANAGER(state=STOPPED)
F.3. Known Issues
F.3.1. Triggers
F.4. Troubleshooting Timeouts
F.5. Troubleshooting Backups
F.6. Running Out of Diskspace
F.7. Troubleshooting SSH and tpm
F.8. Troubleshooting Data Differences
F.8.1. Identify Structural Differences
F.8.2. Identify Data Differences
F.9. Comparing Table Data
F.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: