Appendix A. Troubleshooting

Table of Contents

A.1. Contacting Support
A.1.1. Support Request Procedure
A.1.2. Creating a Support Account
A.1.3. Generating Diagnostic Information
A.1.4. Open a Support Ticket
A.1.5. Open a Support Ticket via Email
A.1.6. Getting Updates for all Company Support Tickets
A.1.7. Support Severity Level Definitions
A.2. Error/Cause/Solution
A.2.1. The master replicator stopped with a JDBC error.
A.2.2. Backup/Restore is not being my host back to normal
A.2.3. ERROR 1010 (HY000) at line 5094506: Error dropping database (can't rmdir './mysql-bin/', errno: 17)
A.2.4. Services requires a reset
A.2.5. ERROR 1580 (HY000) at line 5093787: You cannot 'DROP' a log table if logging is enabled
A.2.6. [S1000][unixODBC][MySQL][ODBC 5.3(w) Driver]SSL connection error: unknown error number [ISQL]ERROR: Could not SQLConnect
A.2.7. Replicator runs out of memory
A.2.8. cctrl reports MANAGER(state=STOPPED)
A.2.10. Triggers not firing correctly on slave
A.2.11. WARN [KeepAliveTimerTask] - Error while sending a KEEP_ALIVE query to connection.
A.2.12. Replicator reports an Out of Memory error
A.2.13. Error: could not settle on encryption_client algorithm
A.2.14. cctrl hangs
A.2.15. pendingExceptionMessage": "Unable to update last commit seqno: Incorrect datetime value: '2016-03-13 02:02:26' for column 'update_timestamp' at row 1
A.2.16. Latency is high: master:ONLINE, progress=41331580333, THL latency=78849.733
A.2.17. Too many open processes or files
A.2.18. Replication latency very high
A.2.19. element 'mysql_readonly' not found in path
A.2.20. ERROR 2013 (HY000) at line 583: Lost connection to MySQL server during query
A.2.21. MySQL is incorrectly configured
A.2.22. Event application failed: seqno=20725782 fragno=0 message=java.sql.SQLDataException: Data too long for column 'eventid' at row 1
A.2.23. Attempt to write new log record with equal or lower fragno: seqno=3 previous stored fragno=32767 attempted new fragno=-32768
A.2.24. Lots of entries added to replicator log
A.2.25. trepctl status hangs
A.2.26. Backup agent name not found: xtrabackup-full
A.2.27. Starting replication after performing a restore because of an invalid restart sequence number
A.2.28. Connector shows errors with " Broken pipe"
A.2.29. Unable to update the configuration of an installed directory
A.2.30. Replicator fails to connect after updating password
A.3. Known Issues
A.3.1. Triggers
A.4. Troubleshooting Timeouts
A.5. Troubleshooting Backups
A.6. Running Out of Diskspace
A.7. Troubleshooting SSH and tpm
A.8. Troubleshooting Data Differences
A.8.1. Identify Structural Differences
A.8.2. Identify Data Differences
A.9. Comparing Table Data
A.10. Troubleshooting Memory Usage

The following sections contain both general and specific help for identifying, troubleshooting and resolving problems. Key sections include: